Frequently asked questions
Answers for owners, facility managers, and general contractors. If your question is not listed, call (770) 996-0443.
Service or quote
Pick the job.
Select the service. Call (770) 996-0443, or send a service request with the service already selected.
Next step
Request a service call
A cooler, freezer, or rack is not holding temperature. Priority service is available. Servicing the metro Atlanta area.
Do you offer emergency commercial refrigeration service?
Yes. Priority service is available 24 hours a day, 7 days a week. Call (770) 996-0443. If a walk-in, freezer, or ice machine is down, say so when you call.
Where are you located, and where do you work?
Our office is at 315 First Street, Forest Park, GA 30297. Mail goes to P.O. Box 277, Forest Park, GA 30298. Servicing the metro Atlanta area.
Do you install walk-in coolers and freezers?
Yes. New walk-in coolers and freezers, replacements, and repairs. The refrigeration is sized for the product and for how the door is used, then the equipment and the system are installed.
Can you build a cold storage room or facility?
Yes. Insulated panel rooms, cold storage buildings, meat and food plants, refrigerated docks, and doors. New-construction quotes are free. We hold Georgia general contractor license GCQA001406.
Which brands do you sell and repair?
All major commercial brands are sold and repaired. If the equipment is commercial refrigeration, call. Matching a dealer list first is not required.
Are you licensed?
Yes. General contractor GCQA001406, commercial HVAC CN209199, and master plumber MPR006897. Panel work, refrigeration, HVAC, and the plumbing on an install can stay with one company.
Are new construction quotes really free?
Yes. Free quotes on new construction. Call (770) 996-0443 or send the project through the quote form with the equipment size, temperature, city, and timeline.
Do you repair commercial ice machines?
Yes. Service, repair, and installation for commercial and industrial ice machines, including slow production, leaks, and machines that have stopped.
Do you do commercial HVAC and refrigeration?
Yes. Commercial HVAC license CN209199 covers rooftop and package equipment. Refrigeration — coolers, freezers, racks, and chillers — is the work the company has done since 1989. Same company, same phone number.
How do I pay, and who do I email?
We accept American Express, Visa, Mastercard, and check. Email Sam at sam@matthewsrefrigeration.com, Wade Toumbleston (service manager) at wade@matthewsrefrigeration.com, or Terry at terry@matthewsrefrigeration.com. For accounts payable, ask for Amber when you call.
How long have you been in business?
Since 1989. Matthew Service Group is locally owned in Forest Park. The team's combined experience is more than 100 years.
What should I say when equipment is down?
Your name, the business, the city, the current temperature, and what is stored in the equipment. A photo of the nameplate is helpful. If product is at risk, say that first.
Which areas do you serve?
Servicing the metro Atlanta area, including Marietta, Lawrenceville, Alpharetta, Griffin, and Newnan. If your city is not listed, call (770) 996-0443 to confirm the address is in the service area.
Where is the company based?
Our only office is 315 First Street, Forest Park, GA 30297. Servicing the metro Atlanta area from that location.
Request service in the metro Atlanta area.
Call (770) 996-0443. For new construction, request a free quote for the room, the equipment, or the system.